Quick Answers to Your Questions
Our hotel products frequently asked questions section contains comprehensive and quick answers to frequently encountered questions about our company and our products. To get detailed information, you can also get information from our sales staff.
Product Types: What types of hotel supplies do you sell?
In-room equipment (minibar, welcome sets, hotel type television, hotel type bed, base, suitcase, iron, scales), Hotel textiles (hand towel, bath towel, foot towel, pillowcase, blanket, etc.), door lock systems, telephones , hotel type safes, hotel type air conditioners, Bathroom equipment (bathroom accessories, hair dryers, hand dryers, garbage bins, etc.), Floor equipment (floor trolleys, housekeeping, waste bucket, waste bags, etc.), Leather equipment (room desk, TV remote control, napkin holder, etc.) Kitchen and restaurant equipment (floor service carts, tea samovar, ice machine, etc.), Amenity materials (Shampoo, hair conditioner, body lotion, soap, shoe polish, make-up cotton, sewing site, etc.), Consumables ( chemical group, surface cleaners, liquid soap, etc.), Hotel project products (hotel signage systems, industrial kitchen systems)
Quality: What is the quality of your products?
Our company has ISO 9001 Quality Management Certificate and CE certificate. Production is carried out in accordance with European Union norms.
Pricing: How are the prices of your products determined?
The price list is determined periodically every year. The list is updated throughout the year when necessary, in line with the economic conjuncture.
Wholesale: Is it possible to buy wholesale?
It is possible to buy wholesale.
Custom Design: Do you offer custom design or personalized products?
It is possible to offer specially designed products according to demand and quantity.
Delivery Time: How long does it take to deliver the products?
It varies depending on the stock status of the requested product and the location to be delivered.
Minimum Order: What is the minimum order quantity?
It varies depending on the product.
Payment Terms: What payment methods do you accept?
Cash, credit card, money order / EFT, customer check / bill of exchange
Return Policy: What is your product return and exchange policy?
If there is an error in the delivered product caused by our company, exchange and refund are provided.
Customer References: Do you have references from hotels you have done business with before?
Order Process: What process do I need to follow to place an order?
To order, you can contact us at hotelurunleri.com.tr or by calling 0212 580 1 590.
Shipping Fees: What are the shipping costs for the products?
It varies depending on location and preferred transportation type.
Stock Status: Can you provide information about the stock status of your products?
Stock information is not shared.
Warranty: Do you give a warranty to your products?
There is a two-year warranty on electronic products.
Product Care: Do you have any suggestions about the care and cleaning of the products?
Maintenance and cleaning varies depending on the product.
Certification: Do your products have safety and quality certificates?
We have ISO 9001, ISO 14001, ISO 45001, ISO 10002, ISO 22716 (GMP), CE and Halal certificates.
Special Requests: If we have a special request, can you accommodate it?
Special requests are evaluated according to quantity.
Discounts and Promotions: Do you offer discounts for bulk purchases or periodic orders?
We have discounts for bulk purchases and periodic orders.
Collaboration Opportunities: Do you collaborate with other hotel equipment or services providers?
We occasionally have collaborations with companies operating in the sector.
Contact Information: How can I reach you?
You can reach us via our website hotelurunleri.com.tr or by calling 0212 580 1 590.
Sample Products: Can we provide samples or catalogs of your products?
Samples are sent. Our catalog is available on our website.
Installation Service: Do you assist with the installation or assembly of products?
Support is provided for products that require installation and assembly. It is subject to an extra fee.
Special Pricing: Do you offer special pricing for large orders or long-term collaborations?
We have special pricing depending on the assembly of the orders.
Product Warehousing: Do you offer product warehousing or supply chain management services for large orders?
Although we have warehouse space available, an extra service fee will be charged upon request.
Occupational Safety Standards: Do your products comply with occupational safety standards?
We have ISO 45001 Occupational Safety Standards certificate.
Fast Delivery: What is your capacity to meet urgent delivery requirements?
Our delivery time for stocked products is maximum 24 hours. It determines the manufacturing time deadline for products that are not in our stock.
Product Changes: How do you communicate changes or updates to your products?
Our website is updated day by day and changes are reflected.
Export Services: Do you have the capacity to sell your products to international customers?
Currently, exports are made to 55 countries.
Recycling and Sustainability: Can you provide information about the environmental impacts of your products?
There are out sourcing companies from which we receive consultancy and service regarding Waste Recycling. Necessary steps have been taken towards sustainability by minimizing environmental impacts.
Payment Discounts: Do you offer discounts for early payment or cash payment?
Cash payment discounts are provided.
After-Sales Support: Can you give information about the after-sales support and services of the products?
After-sales support is provided through the customer representative who made the sale.
Special Requests: Can you accommodate special color, pattern or feature requests?
The amount of incoming demand determines the course of production.
Production on Demand: Do you have the capacity to produce on demand?
Our capacity to produce on demand is linked to the amount of incoming demand.
Cancellation and Return Policy: How does the order cancellation or return process work?
Refunds are not possible for products printed upon the buyer’s request. Electronic products are subject to cancellation and return in accordance with the law.
Quality Control: Can you give information about the quality control processes of the products?
At every stage of production, the relevant departments complete the relevant process after quality control.
New Products: How often are new products or collections introduced?
Our company, which closely follows the current trends in the world, offers products and collections that will appeal to new markets and new customers every year.
Volume Discounts: Do you offer price discounts for large volume orders?
Price discounts are provided for bulk orders.
Payment Assurance: Do you require assurance or prepayment before paying?
When ordering a product that is not in stock, a 50% down payment is taken and the balance is paid upon product delivery.
Order Processing Process: How does the process of processing and shipping an order work?
After the customer approves the offer form, the order is processed following the prepayment. After the production is completed, the remaining balance is collected. Delivery is made by making shipment planning.
Payment Plans: How long does it take to complete payments and what are your payment plans?
Once the order is ready, payment is made followed by shipment.
Customs Clearance: How do you manage customs clearance for international deliveries?
The export process is carried out by our company. The import customs process belongs to the importer.
Custom Invoice: Do you accommodate custom invoice requests, such as taxpayer invoices?
We do not have any taxpayer invoices.
Stock Replenishment: Can you give information about the stock replenishment process of the products?
Since our company operates with stock in many categories, it does not experience any disruptions in the stock renewal process.
Delivery Fees: Can you provide information about delivery fees and shipping insurance?
For orders within Istanbul, delivery of highly assembled products is provided by our company’s vehicles, and for deliveries outside Istanbul, delivery fees and transportation insurance belong to the buyer.
Staff Training: Do you provide staff training for the use or maintenance of your products?
Staff training is provided periodically.
Special Promotions: Do you offer promotions or discounts during special periods or events?
Our campaigns are offered on special days throughout the year.
Terms of Cooperation: How do you work with other companies that want to cooperate?
We work with companies that request cooperation through company-specific agreements.
Exceptional Situations: What plan do you have for unexpected situations in the delivery or quality of products?
We have sufficient stock and production capacity in case of unexpected delivery or quality.
Hotel Products Textile Industry. and Tic. Ltd. Ltd. It is proud to offer special solutions to the hotel industry in its journey that started in 2011. In accordance with changing needs, we are at your service with our quality products and equipment at every stage of your operations.
